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Customer Support Specialist jobs (April 6) 2020

Customer Support Specialist jobs 2020

Vacancy invites application for the posts of the Customer Support Specialist Interested candidate May Apply in Customer Support Specialist application Vacancy Recruitment is opening.

Follow this article for Salary, Qualification, eligibility criteria, fee details and Last Date of this vacancy.  We give you a syllabus aspirant can follow the link and read the syllabus details.

 

Quick Job Details
Career levelCustomer Support Specialist
Date Posted5 April 2020
Job ShiftMorning
CategoryArmy
EducationBachler, Master
Job LocationLahore,Pakistan
Organization/CompanyOneStream
Job IndustryOneStream
Job TypeFull-time
Age20-28
Job Experience1-2 Year’s Experienced Professional
Last Date 15 Apr 2020
Salary
Total VacanciesMultiple

 

Customer Support Specialist 2020 Important Links

Detail Advertisement LinkResponsibilities:

  • Ensures the resolution of customer issue (eg: software issue, technical, payment, general query about service).
  • Recommend appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling.
  • Provide pre- and post-sales technical and application advice to customers via online chat service and email.
  • Maintain knowledge of current trends in live streaming on social media and help customers set up their live streams when needed.
  • May have a screen sharing session with customers to help solve the problems related to setting up live streams with OneStream Live
  • Test OneStream Live’s webapp and mobile app from time to time and report bugs to the development team.
  • Create compelling written and/or visual knowledge base content for customers. Write knowledge base articles in OneStream Live’s helpdesk to help customers.
  • Prepare and maintain sales support tools/materials, including canned proposals, competitive information, etc.
  • Other duties as assigned.

Qualifications:

  • 1-2 years of software customer support experience is preferred. But the most important skill we are looking for is your can-do attitude and willingness to go the extra mile. So fresh graduates are encouraged to apply.
  • Preference will be given to candidates with a technical background. Ideally bachelors in IT/Engineering/Computer Science etc.
  • You are proactive and highly organized with strong analytical and problem-solving skills.
  • You are customer focused with strong communication and listening skills.
  • Excellent written and speaking skills in English are mandatory. Any other language skills e.g Arabic, Spanish, German or French will be considered a huge advantage.
  • Knowledge of technology, social media, MS office, iOS/Android and Windows/MacOS.
  • You are open to flexible working hours and standby support 24/7 during nights/weekends following an agreed team schedule.
  • Experience working cross-functionally across technical, operations and marketing teams.
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